Personal information we collect online
When you make a purchase on metcalfes-online.co.uk, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s).
You also may create an account through metcalfes-online.co.uk at any time by providing your email address and designating a unique access password. You do not need to create an account in order to visit our site but you will need one to place an order through metcalfes-online.co.uk. Creating an account allows you to save certain contact information for order processing and future visits. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at anytime. Simply go to the Your Account page, log in with your email address and password.
Cookies and other computer information
When you visit metcalfes-online.co.uk, small text files known as "cookies" will be stored on your computer's hard drive. Cookies allow us to enhance and customise your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information such as your first and last visits, number of visits, shopping cart contents, and the pages you viewed on our website. Cookies also may collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer's operating system, browser type and the address of a referring website, if any. The information stored in a cookie cannot be used to identify you personally unless combined with information that you have provided in connection with a purchase, setting up an account, or registering for promotional emails. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorised activities.
metcalfes-online.co.uk uses session cookies to observe your navigation throughout the website for the purposes described above. You may set your Web browser to notify you when you receive a cookie and you may also erase cookies from your browser after shopping. Cookies are required to keep track of your login status and also the items in your shopping basket. If you delete our cookies you will be unable to proceed through checkout correctly and may not be able to add items to your basket.
Is information shared with third parties?
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organisations that help us to fulfill your order. For example, we use companies to verify and process credit card transactions and to deliver packages. These third parties are not authorised to use your information for any reason other than to perform their contractually assigned functions.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or court orders.
How will my information be used?
Information collected on metcalfes-online.co.uk may be used in the following ways:
Schedule deliveries of merchandise that you purchase online
Create an online account for you at metcalfes-online.co.uk
Bill your credit card for your purchases
Confirm and track your orders
Respond to your customer service inquiries
Provide promotional communication and other information to you, if you choose to receive them
Offer the products you want
Customise your shopping experience
Improve our website design
Accessing and updating my information
You can access and correct information you have shared with us online if you have established an account with metcalfes-online.co.uk. Simply go to the Your Account page and log in with your email address and password. Do not share your metcalfes-online.co.uk password with anyone. If you have not established an account with metcalfes-online.co.uk, use the"Create Account" button.
Children's online policy
metcalfes-online.co.uk is committed to preserving online privacy for all of its website visitors, including children. metcalfes-online.co.uk is a general audience site, and we do not knowingly collect information about children or sell products to children. We will not knowingly collect any information from or sell products to children under the age of 13. If you are under the age of 13, you must ask your parent or guardian to assist you in using metcalfes-online.co.uk.
We protect our databases with various physical, technical and procedural measures and we restrict access to your information by unauthorised persons.
Whom do I contact with questions?